fx99 Privacy Policy

1. Introduction and Scope

fx99 ("we", "our", "platform") provides a safe and trusted online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information.

When you use the fx99 website, register an account, or use our services, you agree to the terms of this Policy. This Policy is an integral part of our Terms and Conditions.

We believe you should have full control over your personal information. That is why we have built this Privacy Policy on the principles of transparency, honesty, and responsibility. fx99 never sells your personal information to third parties without your consent.

2. What Information We Collect

fx99 collects only the information necessary to provide its services. We collect two types of information: information you provide directly, and information collected automatically.

2.1 Information You Provide

Information you provide when registering an account or using our services:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above are permitted)
• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• Payment account details (bKash, Nagad, Rocket number)
• Identity verification (KYC) documents, such as a National ID (NID) or passport
• Communication details sent via live chat and email

2.2 Automatically Collected Information

When you use fx99, our systems automatically collect certain technical information:

• IP address and device identifier information
• Browser type, version, and operating system
• Time and duration of website access
• Pages visited and links clicked
• Information collected from cookies and similar tracking technologies
• Device geographic location (at a general level)

2.3 Information Received from Third Parties

In some cases we may receive information about you from legal compliance verification services or payment gateways. This information is used only for fraud prevention and security purposes.

3. How We Use Your Information

fx99 uses the information we collect only for legitimate and necessary purposes. The main purposes for which we use your information are as follows:

3.1 Account and Service Management

• Creating, verifying, and securing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Maintaining transaction history
• Providing bonuses and promotions
• Managing the VIP programme

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification (ensuring access only for users aged 21 and above)
• Completing the Know Your Customer (KYC) process
• Meeting legal obligations and responding to requests from investigating authorities

3.3 Service Improvement and Personalisation

• Improving website performance
• Recommending games and offers based on your preferences
• Identifying and resolving technical issues
• Analysing and refining the user experience

3.4 Communication

• Sending important account-related notifications
• Providing transaction confirmation messages
• Sending promotional offers and bonus information with your consent
• Providing customer support

4. Information Sharing and Disclosure

fx99 never sells your personal information to third parties. However, in certain circumstances we may share information:

4.1 Service Provider Partners

To operate our services effectively, we work with trusted third-party providers such as payment processors (bKash, Nagad, Rocket), cybersecurity, data hosting, and game software suppliers. These partners may only use the information for their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases we will always provide only the minimum information necessary.

4.3 Fraud Prevention

Limited information may be shared with industry-standard security partners for the purpose of detecting and preventing fraud, hacking, or other illegal activities.

4.4 Business Changes

In the event of a business change such as a merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you in advance in such cases.

5. Cookies and Tracking Technologies

The fx99 website uses cookies and similar technologies to improve your browsing experience and ensure the smooth operation of our services.

5.1 Types of Cookies

• Essential cookies: Necessary for login sessions, security tokens, and the core functionality of the service. These cannot be disabled.
• Functional cookies: Store your language preferences, display settings, and other personalisation choices.
• Analytics cookies: Analyse website usage patterns to help improve our services.
• Security cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

You can reject or delete non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some website features to stop working correctly. Refer to your browser's help section for guidance on managing cookies.

6. Data Security Measures

fx99 applies industry-standard security measures to protect your personal information. Our security infrastructure consists of the following components:

6.1 Technical Safeguards

• SSL encryption: All data transferred between the website and our servers is protected by SSL/TLS encryption.
• Data encryption: Sensitive stored information, such as payment details, is protected with strong encryption algorithms.
• Two-factor authentication (2FA): An additional security layer for login and important transactions.
• Firewall and intrusion detection: Advanced systems to prevent cyber attacks.

6.2 Organisational Safeguards

• Only authorised staff have access to personal information
• Regular security training and audits
• Staff training to comply with data protection policies
• Strict confidentiality agreements with third-party partners

6.3 Response to Security Incidents

If a data breach occurs, we will notify affected users as quickly as possible and take the necessary remedial steps. You will be informed about such incidents by email.

7. Data Retention Period

fx99 retains your personal information only for as long as necessary. The retention period depends on the type of information and applicable legal obligations.

• Active account information: Retained for as long as the account remains active.
• Transaction records: Financial transaction information is retained for the period required by law.
• KYC documents: Identity verification documents are retained to meet regulatory requirements.
• Inactive accounts: Information on long-inactive accounts may be deleted or anonymised in accordance with our policy.

If you request account closure or deletion of your information, we will fulfil your request as quickly as possible in line with our legal obligations.

8. Your Rights

fx99 gives the highest importance to your data protection rights. Your rights are as follows:

8.1 Right of Access

You have the right to know what information we hold about you. You may contact us at any time to request a copy of your personal information.

8.2 Rectification

If any of your information is incorrect, you may request that it be corrected. You can update many details yourself by logging into your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information before a specified period has elapsed.

8.4 Objection to Processing

You may object to your information being processed for marketing communication purposes. Once we receive your request, we will stop marketing communications immediately.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us via live chat or email ([email protected]). We will generally respond to your request within 30 days.

9. Protection of Minors

fx99 strictly prohibits anyone under the age of 21 from opening an account or using our services. Our platform is for users aged 21 and above only.

We do not knowingly collect any personal information from minors. If we are informed that a minor is using our services, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us immediately.

To learn more about responsible gaming, please read our Responsible Gaming page.

10. Policy Changes and Updates

fx99 may update this Privacy Policy from time to time. Such changes may be made due to service improvements, legal changes, or new regulatory requirements.

For significant changes, we will publish a notice on the website and notify registered users by email. Your continued use of the service after any changes will be considered as your acceptance of the updated Policy.

We recommend that you review this page regularly. The date of each update will be noted at the top of the page as "Last Updated".

10.1 Previous Versions

If you want to view a previous version of the Privacy Policy, please contact us. We will be able to provide you with the necessary historical documents.

11. Applicable Law & Jurisdiction

This Privacy Policy and any disputes relating to the processing of your information will be resolved in accordance with applicable law. In the event of any dispute under this Policy, both parties will first attempt to reach an amicable resolution.

This Privacy Policy should be read together with our Terms & Conditions. If there is any conflict between the two documents, this Privacy Policy will take precedence on matters of data protection.

If any part of this Policy is found to be unlawful or unenforceable, the remaining parts will remain fully in effect.