Someone I know has a gambling problem — what can I do?

Start by talking to them with empathy — without judgment or criticism. Encourage them to seek help. You can email fx99's support team at support@fx99.lat to report the situation. If needed, help arrange a consultation with a mental health professional.

🛡 Safe and Responsible Betting

fx99's commitment to responsible gaming

We believe that entertainment is truly enjoyable only when paired with responsibility. At fx99, your safety is our top priority.

Why is responsible gaming important?

Online betting and casino gaming are a form of entertainment — but they should never be a source of financial stress or mental distress. At fx99, we see responsible gaming as the core foundation of our platform.

Millions of players across Bangladesh enjoy cricket betting, slots, and live casino on fx99 every day. Our responsibility is to make sure that experience always stays fun and in control. Recognizing the signs of problem gambling, seeking help on time, and setting the right limits are the keys to responsible gaming.

Remember: Gambling is for entertainment only. It is not a guaranteed source of income. Never bet more than you can afford.

21+

Age Restriction

fx99 is strictly for people aged 21 and over. Age is verified at the time of account creation. Accounts belonging to minors are closed immediately.

Our protection tools

Every player on fx99 has full control over managing their own betting. Use the tools below free of charge.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, you must wait 72 hours, but you can reduce it instantly.

Time-Out Feature

Give yourself a temporary break — pause your account for anywhere from 24 hours up to 6 weeks. During this time you will not be able to log in or place any bets. Your account is reactivated automatically when the break ends.

Self-Exclusion

If you feel that gambling is having a negative impact on your life, choose long-term self-exclusion. You can close your account for 3 months, 6 months, 1 year, or permanently. You will not receive any communications while exclusion is active.

Betting History Review

View your complete betting history at any time. You will see a clear breakdown of how much time and money you have spent. Understanding your own habits and making changes when needed is the first step toward responsible gaming.

Reality Check Reminder

A message will appear at set intervals showing how long you have been playing and how much you have spent. This reminder helps you stay aware and make the right decisions.

24/7 Support

Our Bangla-speaking support team is always ready to help with any questions or issues related to responsible gaming. Reach us via live chat — any time, day or night.

Warning signs of problem gambling

When gambling shifts from entertainment to a problem, certain signs usually appear. If you notice any of the following in yourself or someone you know, take caution and seek help.

If you notice these signs, contact our support immediately or choose self-exclusion.

Repeatedly betting more to try to recover lost money
Hiding your betting habits from family or friends
Betting money set aside for daily necessities
Wanting to stop gambling but being unable to
Thinking about betting constantly, unable to focus on work or studies
Taking loans or selling valuables to cover gambling expenses
Feeling extreme distress or hopelessness after a loss

The golden rules of healthy betting

Responsible gaming means consciously following a few rules. These habits keep gambling within the bounds of entertainment.

Only bet what you can afford to lose
Set a time limit and budget in advance
Never think of gambling as an alternative source of income
Avoid betting when you are feeling depressed or under stress
Take regular breaks and spend time on other activities
Do not bet while under the influence of alcohol or substances
If you lose, stop within your set budget rather than feeling discouraged
Be honest with your family and spend time with them

Steps to activate self-exclusion

You can activate protection tools on your account in just a few simple steps.

Log In

Go to Settings

Select the "Responsible Gaming" option from the settings menu.

Choose a Tool

Choose the tool you need — deposit limit, time-out, or self-exclusion.

Confirm

Confirm your choice. You will receive immediate confirmation by email once it is activated.

If you have trouble activating a tool, contact our 24/7 live chat support directly — we will help you right away.

21+

fx99 is for people aged 21 and over only. Age verification is mandatory when opening an account.

Our commitment to protecting minors

fx99 strictly follows a 21+ age policy. Keeping minors away from online gambling is part of our social responsibility.

If there are children or teenagers in your household, use parental control software on your devices and browser. Keep your login details secure and do not leave your device unattended while logged in to your account.

Age verification is mandatory when registering an account
Suspicious accounts are investigated and no payments are made without verification
Accounts identified as belonging to minors are closed immediately and deposited funds are returned
If you suspect something, report it: [email protected]

Contact us for help

A gambling problem is a health issue — not something to be ashamed of. Asking for help takes courage. We are here for you.

fx99 Live Chat Support

For anything related to responsible gaming — from setting deposit limits to activating self-exclusion — our Bangla-speaking team is ready to serve you 24 hours a day, 7 days a week.

[email protected]

Help Yourself

If you feel that gambling is getting out of your control, take action now. Use our self-exclusion tool and talk to the people close to you. Acknowledging the problem is the first step toward recovery.

24/7 support available

Responsible Gaming FAQ

Find answers to the most frequently asked questions about responsible gaming here.

Log in to your fx99 account and go to profile settings. Click on the "Responsible Gaming" option to set a daily, weekly, or monthly deposit limit. The limit takes effect immediately. If you have any issues, contact our 24/7 live chat support.

Yes. Before self-exclusion is activated, you will be given the opportunity to withdraw any balance remaining in your account. Payments to bKash, Nagad, or Rocket are typically processed within 15 minutes to 2 hours. No new deposits will be accepted while exclusion is active.

A time-out is a temporary break — from 24 hours up to 6 weeks. Once the period ends, your account is reactivated automatically. Self-exclusion is a long-term or permanent decision — from 3 months up to a permanent ban. During self-exclusion, all communication is stopped and it cannot be easily reversed.

Start by talking to them with empathy — without judgment or criticism. Encourage them to seek help. You can email fx99's support team at [email protected] to report the situation. If needed, help arrange a consultation with a mental health professional.

The minimum deposit on fx99 is ৳300 and the minimum withdrawal is ৳800 — the same rules apply across all payment methods (bKash, Nagad, Rocket). As part of responsible gaming, we advise that you only deposit an amount you can afford to lose.

The reality check reminder shows you a message every 30, 60, or 90 minutes based on your preference. It shows how long you have been playing, how much you have deposited, and what your net result is. When the message appears, you can decide whether to continue playing or stop. It is an effective tool for staying aware.

Enjoy fx99 with responsibility

Follow responsible betting rules and enjoy fx99's wide game collection. If you have questions, check our FAQ.

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