fx99 Terms and Conditions

These terms and conditions ("Terms") apply to the fx99 platform and all of its services. fx99 is a trusted online entertainment and sports betting platform in Bangladesh, providing the enjoyment of sports in a secure and fair environment.

By visiting our website, creating an account, or using any of our services, you will be considered to have agreed to these Terms. If you do not agree with any of the terms, please refrain from using our platform.

fx99 reserves the right to amend these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

2.1 Age Requirement

To create an account and use the services on fx99, you must be at least 21 years of age. Use of the platform by minors is strictly prohibited.

2.2 Registration Requirements

• Each individual may create only one account.
• Accurate and up-to-date information must be provided at the time of registration.
• Operating multiple accounts from the same device or IP address is prohibited.
• Keeping the account password confidential is the responsibility of the user.
• Accounts may not be transferred or sold to another person.

2.3 Identity Verification (KYC)

fx99 may request documents for identity verification at any time. This may include a national identity card, passport, or other government-issued documents. Withdrawals may be suspended until verification is completed.

3.1 Deposit Rules

The payment methods currently supported on fx99 are: bKash, Nagad and Rocket. The minimum deposit amount is ৳300 (three hundred taka). This limit applies equally to each payment method.

• The deposit amount must be sent to the correct mobile banking account.
• Deposits from another person's account are not permitted.
• The user is solely responsible for sending the wrong amount or sending to the wrong account.
• If your balance is not automatically credited after a deposit, please contact support.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 15 minutes to 2 hours. However, in special circumstances, the verification process may cause this to take longer.

• Withdrawals can only be made to a registered and verified account.
• Before withdrawing, confirm that the payment method name and details match.
• Wagering requirements must be met before withdrawing bonus funds.
• fx99 reserves the right to suspend withdrawals in cases of suspicious transactions.

4.1 Welcome Bonus

New members on fx99 will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. A 10x wagering requirement applies to use this bonus.

4.2 General Bonus Terms

• The welcome bonus applies only once and only on the first deposit.
• Another bonus cannot be claimed while one bonus is active.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Any attempt to fraudulently meet bonus terms will result in the bonus being cancelled.
• fx99 reserves the right to modify or cancel any bonus offer.
• Only one account per household is eligible to receive the bonus.

4.3 VIP Program

The fx99 VIP program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback benefits are available at each tier. You can advance to higher tiers through regular and active play. Contact support for detailed information on VIP benefits.

5.1 Betting Limits

Minimum and maximum bet amounts are set for each game or market and are displayed in the game interface. fx99 may change betting limits at any time.

5.2 Bet Cancellation

A confirmed bet generally cannot be cancelled. However, fx99 reserves the right to cancel or reset bets in the following circumstances:

• If odds are displayed incorrectly due to a technical error or system issue.
• If an event or match is cancelled or abandoned.
• If clear evidence of fraud is found.
• If evidence of any rule violation is found.

5.3 Technical Issues

If a technical issue occurs during gameplay, fx99 will use stored server logs to determine the outcome of the relevant round. These records will be considered final and binding.

fx99 always places the highest priority on safe and responsible gaming. We believe that entertainment is only enjoyable when it remains within control.

6.1 Self-Control Tools

• Option to set deposit limits.
• Temporary or permanent self-exclusion.
• Review of gaming history and spending.
• Option to take a break.

6.2 Problem Gaming

If you feel that gaming is having a negative impact on your financial or personal life, please contact our support team immediately. Visit our Responsible Gaming page for more information.

fx99 uses SSL encryption technology to protect your personal information and financial data. Your information is always safe on our secure and reliable platform.

7.1 Data Collection and Use

• Personal information is collected for registration and verification purposes.
• Usage data is analysed to improve and customise services.
• Information is not sold or shared with third parties.
• Information may be provided to regulatory authorities where legally required.

Please read our Privacy Policy for more information.

7.2 Account Security

Notify our support team immediately of any unauthorised access to your account. Use a strong password and do not share it with anyone.

The following activities are strictly prohibited on the fx99 platform. Violating these rules will result in immediate account closure and your balance may be forfeited:

• Operating multiple accounts or placing bets on behalf of others.
• Providing fraudulent or false information.
• Bonus abuse or bonus arbitrage.
• Money laundering or illegal transfer of funds.
• Hacking or unauthorised access to systems or software.
• Use of automated betting software or bots.
• Harassing or defrauding other players.
• Participating in match fixing or sports manipulation.

9.1 At the User's Request

You may request to close your own account at any time through our support team. Please withdraw any eligible balance before closing your account.

9.2 At fx99's Discretion

fx99 may suspend or close an account without prior notice in the following circumstances:

• If any clause of these Terms is violated.
• If evidence of fraudulent activity is found.
• If identity verification fails or false information is provided.
• Due to legal or regulatory requirements.
• If the account remains inactive for an extended period.

fx99 strives to provide uninterrupted service on its platform. However, fx99 will not be held liable in the following situations:

• Losses caused by technical errors or temporary service outages.
• Bets lost due to internet connection disruptions.
• Losses caused by the user's own mistakes.
• Issues arising from the actions of third parties.
• Service disruptions caused by unforeseen events (force majeure).

All content on this platform is for entertainment purposes. Financial risk is always present in gambling and there is no guarantee of winning.

fx99 reserves the right to amend, change, or update these terms at any time without prior notice. Continued use of the platform after any changes will be considered acceptance of the new terms.

For significant changes, we will endeavor to notify members via a platform announcement or their registered email. However, it is the user's own responsibility to review the terms regularly.

If you have any questions or complaints regarding these terms, please contact our support team. We are committed to providing fair and prompt resolutions at all times.

• Live Chat: Support available in Bengali 24/7.
• Email: [email protected]

We will endeavor to respond within a reasonable time from the date a complaint is submitted. More complex matters may take a little longer to resolve.

Any dispute relating to these terms and the use of the fx99 platform will be resolved through mutual discussion between both parties.